general information

chaperones

During your appointment with a doctor or nurse you are welcome to ask for a chaperone, this may be one of the nursing team but if they are unavailable a member of the reception staff can chaperone with your agreement.
 

Confidentiality and your medical records

The doctors and staff have a legal responsibility to keep your records safe and confidential, the doctors will only divulge relevant information to other medical staff where appropriate. No third party will have access to your records without your written permission. All patients have the right to see what is on their medical record, if you wish to view your record please contact Mrs Brownsey who will explain the procedure you need to follow.
 

Patient responsibility

You should always contact the surgery if you cannot attend an appointment, need to cancel or re-arrange an appointment. The appointment is for one person only and it is not fair to the doctor or the other patients waiting if you ask for another person to be seen within your appointment.
The Partners and practice are committed to the NHS zero tolerance policy, we do everything possible to protect staff, patients and visitors from unacceptable behaviour. Appropriate action will be taken by the practice, which may involve removal from the practice and / or involvement of the police.